MS Windows Systems Engineer

Glen Mills, PA
01-07-2020
Glen Mills, PA
Depends on Experience  Annual
Full Time
Day

The MS Windows Systems Engineer responsible for designing complex server networks as well as installing, configuring, troubleshooting and maintaining server and workstation based components of existing/new networks and associated assemblies. Additionally responsible for assisting in the mentoring process of other Associates as well as being a facilitator for the successful completion of all projects executed by the department. This position will also act as project lead on advanced enterprise projects; perform associated research, and monitor the Help Desk queue and process tickets as necessary.

Essential Functions:

SERVER/SYSTEM FUNCTIONS:

  • High-level design overview of server network with the goal of improving efficiency by design.
  • Perform lead duties for advanced projects.
  • Implements new server based hardware and software components.
  • Upgrades server based hardware and software components as required.
  • Tests existing, new and upgraded servers and server based hardware and software components to assure reliability of systems within the existing network infrastructure.
  • Updates and maintains documentation relevant to server based hardware and software.
  • Provides a high level of expertise in supporting the server infrastructure to provide system tuning, prevent server problems, and analyze, troubleshoot, isolate and diagnose server problems.
  • Provides support to Networking department in providing network support and troubleshooting.
  • Provides support to the end user and junior technicians in a level II support capacity as required.
  • Exercises discretion and independent judgment in client server responsibilities.
  • Complete regularly scheduled tasks as documented in the Preventive Maintenance plan.

DESKTOP FUNCTIONS:

  • Provides second level support to Help Desk Associates in interviewing users experiencing problems using diagnostic procedures in order to determine source of problem/error.
  • Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
  • Researches technical materials, confers with users, and conducts computer diagnostics to determine nature of problems and provide technical assistance.
  • Contact hardware/software vendors for RMA and technical support.
  • Complete regularly scheduled tasks as documented in the Preventive Maintenance plan.
  • Inspects equipment and reads order sheets to prepare for delivery to users.

Knowledge & Skills:

  • Microsoft Dynamics GP (GL; AP; AR; Fixed Assets; Purchasing) - Required 3 or more years experience
  • Microsoft Dynamics Manufacturing Module - Required 3 or more years experience Microsoft Dynamics CRM Module - Required 3 or more years of experience
  • Experience with data integration (ECONNECT)
  • Experience with Management Reporter report design and production
  • Microsoft Dynamics Collections Module (Professional Advantage System) - Preferred
  • Accellos Warehouse Management System Experience – Preferred
  • EDI Integration with Microsoft GP - Preferred
  • Five years or more advanced project management skills and Specialized skills in key infrastructure solutions (IE. SQL, SNA, IIS, Proxy, etc.)
  • Advanced knowledge of TCP/IP.
  • High level knowledge of applications troubleshooting in an enterprise environment; advanced server and workstation class hardware trouble shooting skills.
  • Advanced knowledge of backup system and related procedures.
  • Advanced knowledge of Windows Domains.
  • Strong working knowledge of Microsoft Office including Word, Excel, PowerPoint, and Access as well as Lotus Notes, Visio, Microsoft Project and general Windows operating system.
  • Capability of configuring servers from both a hardware (including advanced RAID configurations) and software perspective.
  • Effective written/verbal communication skills are necessary in order to communicate with all levels of personnel (from end-user to senior management).
  • Ability to effectively present information and respond to questions from groups of managers, clients, and Customers.
  • Ability to apply analytical and interpersonal skills to solve problems across a broad range of situations with a variety of variables.

Education & Work Experience:

  • Bachelor’s degree, in computer related field from a four-year college or university, or equivalent combination of education and experience.
  • Five years or more advanced project management skills and specialized skills in key infrastructure solutions (IE. SQL, SNA, IIS, Proxy, etc.)